Refund Policy

Services (local services that include a physical appointment time in person at one of our stores)
- No refund is allowed after service is completed. You can cancel or reschedule your appointment once, up to 24 hours prior to your service time. All purchasers are allotted a 30 minute grace period to show up for your service– if you show up late after this period, your full deposit will be forfeited. If you are not satisfied with the service provided, please contact management directly at info@detaildoctorsmke.com.
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Products (physical goods that are shipped to you)
- A full refund will only be granted if the order fails to arrive or arrives in a damaged condition. Please be aware shipping times are taking 3x longer due to supply chain issues causes by the virus.
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Merchandise
A full refund will only be granted if the order fails to arrive or arrives in a damaged condition. Exchanges will not be allowed, due to our fast printing times. If you believe you have ordered the wrong item, please contact us immediately at info@detaildoctorsmke.com with your order number and error so we can try to fix the error prior to printing. 
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Gift Certificates
At no point are gift cards refundable, under any circumstance. You can read our full gift certificate policy here: https://detaildoctorsmke.com/pages/gift-card-terms